Frequently Asked Questions
Q: How does your free fax cover page look like?
A: Our free fax cover page looks like this:
Q: Do you add Ads to my fax?
A: NO. We do NOT add any Ads to your fax (neither free fax nor premium fax).
Q: Do you add word "GotFreeFax.com" or GotFreeFax.com logo to my fax?
A: NO. We do NOT add our logo or brand to your fax (neither free fax nor premium fax).
Q: Can I use my own fax cover page?
A: Yes. Our no-ad free fax cover page is optional. If you prefer to use your own fax cover page or not to use our fax cover page, you can always uncheck the "Use No Ad Free Cover Page" option in the Fax Content area.
Q: Do you support fax to international or off-shore destinations?
A: GotFreeFax.com supports sending faxes to the US Continental 48 states, Canada and Hawaii only at this time. Alaska, off-shore and other international destinations are not supported.
Q: Does fax number need to be entered in a certain format? Do I need to add "1" before area code?
A: GotFreeFax.com can recognize all common fax number formats (with or without space/dash/dot/parenthese etc.). The number "1" before area code is optional.
Q: What document formats do you support?
A: We currently support PDF (.pdf), Microsoft Word 97-2003 (.doc), Word 2007 (.docx), and Rich Text (.rtf) file formats only.
Q: Do you support other file formats?
A: We don't support other file formats for upload at this moment. As an easy workaround, you may copy and paste content into our rich text editor and fax.
Q: How can I maximize the rich text editor?
A: You can click the "Full Screen Edit" button to enter or exit full screen edit mode.
Q: How can I personalize a broadcast fax message?
A: You can personalize your broadcast fax message by merging following receiver specific information into the fax subject line and body when you enter rich text to fax:
{{RECEIVER_NAME}}
{{RECEIVER_COMPANY}}
{{RECEIVER_FAX}}
For example, if you enter "Hello {{RECEIVER_NAME}}" in fax subject line, fax will be sent with the actual receiver name merged in, such as "Hello James".
* Note that merge code does not work in uploaded PDF or DOC file.
A: You can personalize your broadcast fax message by merging following receiver specific information into the fax subject line and body when you enter rich text to fax:
{{RECEIVER_NAME}}
{{RECEIVER_COMPANY}}
{{RECEIVER_FAX}}
For example, if you enter "Hello {{RECEIVER_NAME}}" in fax subject line, fax will be sent with the actual receiver name merged in, such as "Hello James".
* Note that merge code does not work in uploaded PDF or DOC file.
Q: Is it safe to make online payment to GotFreeFax.com?
A: Yes. We use PayPal, a global leader in online payment, to handle all of our transactions. Your financial information is secured by PayPal. GotFreeFax.com does not process or has access to your financial information.
Q: How does GotFreeFax.com secure my fax data?
A: Data security is our topmost priority. Our servers are managed by certified engineers and are secured by Gateway Anti-Virus and Intrusion Prevention service. Plus, premium fax and prepaid fax are transferred over encrypted connections to further secure your fax data.
Q: How can you provide fax service for free?
A: Our free fax service is supported by advertising on our website and ads in the confirmation email. We do NOT add any ads to your fax.
Please contact us if you have further questions.